The Difference Between Hearing & Listening.

Do you listen in meetings?

Yes, I am sure that when someone comes into your office you hear what they are saying, but are you really listening? 


Do any of these statements describe you?


  • I am able to go from meeting to meeting all day with no need to clear my mind between them.
  • I can mentally tune out when the person is overly detailed or verbose without losing context.
  • I do not need to focus when I do not think it is relevant to the decision at hand.
  • I am the one who fills silences in conversations.
  • I am so in touch with my subordinates that I often finish their sentences.
  • I interrupt a conversation if I know where it is going to keep it moving.
  • I am able to multitask and remain focused on the conversation.


If you answered yes, maybe you’re not really listening as well as you could.


There are huge advantages to improving your listening skills. If you can focus on the person that is talking rather than just what they are saying, you will have a much better view of what is going on around you. It will help you answer the questions of not just what they want but also why they want it.


All of this ultimately translates into much better decision-making.

— Anthony

By KT Admin 13 May, 2024
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By KT Admin 06 May, 2024
Are you a consultant? Do you want to be a “trusted advisor” to your clients? Maybe you need to trust THEM more! Strong client relationships are key as they create opportunities for providing more services. The pinnacle of this is: Being considered a “Trusted Advisor.” I was a consultant and a client of consultants. My realisation: many consultants think that are giving advice, and maybe they are, but its only technical and business at best. A “Trusted Advisor” is someone who adds the personal advice. In addition to outlining the issue and providing the options available they, the individual, goes that one step further and tells you what they would do if they were in your position. Why is this important? People like to know that they are making the right decision. In a professional service firm, it is easy to debate issues around a table and get different views. In a corporate environment, it is a lot lonelier at the top. Knowing that a similarly qualified person would do the same thing in your position is comforting and helpful. It can be that little bit of reassurance you need – the sanity check in your decision making process. Now to some people, and in some professions, this may seem like a risky thing to do. After all, what if it turns out that the decision is the wrong one. Can a client now blame you for giving bad advice? This is where the word “trust” comes in. Not all professional services providers are the same and likewise not all clients are the same. If you cannot trust that your client understands the difference between professional advice and personal opinion are you really going to be their Trusted Advisor. So my advice: pick clients who are sophisticated enough to understand what a trusted advisor is and then start being more personal in the advice you give. Firms aren’t trusted advisors – people are.
By KT Admin 30 Apr, 2024
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